Shipping & Returns
Small Shipments (oversized letter)
We are pleased to offer discounted shipping when feasible, we are able to send small items such as accoutrements in bubble mailers as oversized letters provided they weigh less than 300g and can fit within a 30cm x 2cm mail slot. If the envelope does not fit in the slot Canada post will reject it and we will be unable to use this method to ship, therefor if items from categories other than “small” are in the order we will be required to cancel and refund the order. If for some reason a package will not fit in the mail slot we will be unable to ship using this method, if this happens we can contact you to explore other options. This shipment method will not be tracked and the RCA Kitshop will not be responsible for lost/damaged packages. By using this shipping method you agreed and accept the risks involved in using this shipping method, understanding that lost and damaged packages will not be replaced or reimbursed by the RCA Kitshop.
Online Returns and Exchanges
Returning or Exchanging an Online Purchase
We want you to love what you ordered, but if something isn’t right let us know. Exchanges or returns can be made within 45 days of purchase for unused and unworn merchandise. All items must be returned in their original packaging. If the product is defective or broken upon arrival it can be returned or exchanged within 45 days. Online Returns and exchanges may be returned to The RCA Kitshop (located at CFB Shilo) in person or by mail (please see below for instructions).
For exchanges, original shipping is not refunded. Return shipping to The RCA Kitshop is the customer’s responsibility – that cost will not be refunded.
Please Note: All clearance sale items are final.
All online refunds will be processed through the RCA Kitshop via the credit card used for the order. Please contact the RCA Kitshop at 1-204-765-3000 x 3533 with your credit card available. Once your refund has been completed you will receive a confirmation email.
Returns by Mail:
Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. Please Note: We cannot accept CODs or courier deliveries.
From outside Canada
Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods returning” on the outside of the package.
Note: Do not return items by UPS or other couriers, as duty and/or brokerage fees will be charged, and your return will be refused by The RCA Kitshop.
Please mail all returns and exchanges to:
The Royal Regiment of Canadian Artillery (RCA) Kitshop
PO Box 5000, Stn Main
Canada R0K 2A0
Sales of all next to skin items will be final.