Shipping & Returns
25 November 2011
Online Returns and Exchanges
Returning an Online Purchase
We want you to love what you ordered, but if something isn’t right, let us know. All exchanges or returns can be made within 45 days of purchase for unused and unworn merchandise. All items must be returned in their original packaging. If the product is defective or broken upon arrival, you have 45 days to return or exchange the item, which must be unworn and unused. Online Returns and exchanges may be returned to The RCA Kitshop (located at CFB Shilo) in person or by mail (please see Returning By Mail for instructions). For returns, The RCA Kitshop will refund full merchandise price, any taxes and the original shipping the customer was charged. For exchanges, original shipping is not refunded. If an item was purchased while on sale, it is the sale price that will be refunded, not the full price. Return shipping to The RCA Kitshop is the customer’s responsibility – that cost will not be refunded.
Please Note: All clearance sale items are final. If an item was purchased before it went on sale, the difference is not refunded.
All online refunds will be processed through The RCA Kitshop in the same form of credit card payment that was used for the order. Please contact The RCA Kitshop at 1-204-765-3000 x 3533 with your credit card information, as this information is not kept on file for security purposes. Once your refund has been completed you will receive a confirmation email.
Returns by Mail:
Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. Please Note: We cannot accept CODs or courier deliveries.
From outside Canada
Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods returning” on the outside of the package. Please Note: Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by The RCA Kitshop.
Please mail all returns and exchanges to:
The Royal Regiment of Canadian Artillery (RCA) Kitshop
P.O. Box 5000 Stn Main
Canada R0K 2A0
Due to the intimate nature and hygienic standards of certain products, next of skin items will be final sale.