Shipping & Returns
Online Returns and Exchanges
Returning or Exchanging an Online Purchase
We want you to love what you ordered, but if something isn’t right let us know. Exchanges or returns can be made within 45 days of purchase for unused and unworn merchandise. All items must be returned in their original packaging. If the product is defective or broken upon arrival it can be returned or exchanged within 45 days. Online Returns and exchanges may be returned to The RCA Kitshop (located at CFB Shilo) in person or by mail (please see below for instructions).
For exchanges, original shipping is not refunded. Return shipping to The RCA Kitshop is the customer’s responsibility – that cost will not be refunded.
Please Note: All clearance sale items are final.
All online refunds will be processed through the RCA Kitshop via the credit card used for the order. Please contact the RCA Kitshop at 1-204-765-3000 x 3533 with your credit card available. Once your refund has been completed you will receive a confirmation email.
Returns by Mail:
Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. Please Note: We cannot accept CODs or courier deliveries.
From outside Canada
Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods returning” on the outside of the package.
Note: Do not return items by UPS or other couriers, as duty and/or brokerage fees will be charged, and your return will be refused by The RCA Kitshop.
Please mail all returns and exchanges to:
The Royal Regiment of Canadian Artillery (RCA) Kitshop
PO Box 5000, Stn Main
Canada R0K 2A0
Sales of all next to skin items will be final.